1.
Padmanabhan S, Divya S, Ponmalar S. An Integrated Service Quality and Sentiment Analytics Framework for Assessing Customer Satisfaction in Indian Quick-Commerce Delivery Platforms. GPIM [Internet]. 2026 Mar. 27 [cited 2026 May 2];4(1):1-16. Available from: https://gpim.in/index.php/journal/article/view/GPM26101