PADMANABHAN, S.; DIVYA, S.; PONMALAR, S. An Integrated Service Quality and Sentiment Analytics Framework for Assessing Customer Satisfaction in Indian Quick-Commerce Delivery Platforms. Global Perspectives in Management, [S. l.], v. 4, n. 1, p. 1–16, 2026. DOI: 10.66027/GPIM/V4I1/GPM26101. Disponível em: https://gpim.in/index.php/journal/article/view/GPM26101. Acesso em: 2 may. 2026.